Galery Indosat Bintaro merupakan salah satu kantor Indosat di Kota Tangerang yang menyediakan layanan terkait produk-produk Indosat. Kantor ini melayani pengisian kuota paket internet, membantu untuk cara cek kuota indosat im3 ooredoo, cek pulsa untuk kartu Mentari atau IM3. Khusus untuk kuota internet indosat ooredoo, tersedia banyak pilihan mulai dari paket internet harian, mingguan hingga bulanan. Indosat Indonesia menawarkan layanannya dengan harga murah dan terjangkau tapi berkualitas. Kunjungi gerai Indosat terdekat ini pada jam buka / kerja untuk mendapat bantuan langsung terkait kebutuhan Anda. Selain itu, pelanggan juga bisa menghubungi nomor telepon call center Indosat untuk mendapat informasi lainnya. Belum ada gambar galeri. Dimana alamat Galery Indosat Bintaro Tangerang? Galery Indosat Bintaro Tangerang beralamat di Ruko Marcela Bintaro, Tangerang, Banten, Indonesia.

Kamimemiliki 136 Rumah untuk dijual untuk sutera delima alam tangerang banten, Harga mulai dari Rp 1,200,000,000. Temukan Rumah untuk dijual di alam sutera, tangerang dengan harga terbaik. Rumah dijual. Kota. Tangerang 108; Tangerang Selatan 26; Kabupaten Tangerang 1; Provinsi.

Indosat service center merupakan salah satu kantor Indosat di Kota Tangerang yang menyediakan layanan terkait produk-produk Indosat. Kantor ini melayani pengisian kuota paket internet, membantu untuk cara cek kuota indosat im3 ooredoo, cek pulsa untuk kartu Mentari atau IM3. Khusus untuk kuota internet indosat ooredoo, tersedia banyak pilihan mulai dari paket internet harian, mingguan hingga bulanan. Indosat Indonesia menawarkan layanannya dengan harga murah dan terjangkau tapi berkualitas. Kunjungi gerai Indosat terdekat ini pada jam buka / kerja untuk mendapat bantuan langsung terkait kebutuhan Anda. Selain itu, pelanggan juga bisa menghubungi nomor telepon call center Indosat untuk mendapat informasi lainnya. Belum ada gambar galeri. Dimana alamat Indosat service center Tangerang? Indosat service center Tangerang beralamat di pinangsia, Tangerang, Banten, Indonesia.

Pelayanandari mbak sangat baik. Sy beli yang di Alsut. Rasa nya ok lah buat anak-anak. Semoga next ada promo kode voucher lagi. Sering2 promo ya traveloka dan Jolly Time.. Rating: 5/5 Gerai Indosat merupakan salah satu kantor Indosat di Kota Tangerang yang menyediakan layanan terkait produk-produk Indosat. Kantor ini melayani pengisian kuota paket internet, membantu untuk cara cek kuota indosat im3 ooredoo, cek pulsa untuk kartu Mentari atau IM3. Khusus untuk kuota internet indosat ooredoo, tersedia banyak pilihan mulai dari paket internet harian, mingguan hingga bulanan. Indosat Indonesia menawarkan layanannya dengan harga murah dan terjangkau tapi berkualitas. Kunjungi gerai Indosat terdekat ini pada jam buka / kerja untuk mendapat bantuan langsung terkait kebutuhan Anda. Selain itu, pelanggan juga bisa menghubungi nomor telepon call center Indosat untuk mendapat informasi lainnya. Belum ada gambar galeri. Dimana alamat Gerai Indosat Tangerang? Gerai Indosat Tangerang beralamat di Mall Alam Sutera Mall Alam Sutera Tangerang, Banten, Indonesia.

Samadengan di Jawa , di daerah Sumatera Indosat Ooredoo juga telah menempatkan kantor gerai di berbagai titik. Gerai Indosat di Banten. Terapat di berbagai kota di Banten, datang langsung di jam dan hari kerja. Berbagai keperluan, sepeti mengajukan ganti kartu,mengubah kartu lama agar support 4G, keluhan dan produk layanan. Gerai Indosat di Aceh

Bakso & Mie Ayam 'Mas Bejo' ★ ★ ★ ★ ★ 8 Jl. Letnan Arsyad Raya Kayuringin Jaya, Kec. Bekasi Sel., Kota Bks, Jawa Barat 17144, Indonesia Polaris Variasi ★ ★ ★ ★ ★ 8 Jl. Kebon Jeruk III Maphar, Kec. Taman Sari, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11160, Indonesia Rumah Sehat Syar'i ★ ★ ★ ★ ★ 8 Jl. Mawar II blok e12 no 23, Komp. Ciledug Indah Pedurenan, Kec. Karang Tengah, Kota Tangerang, Banten 15158, Indonesia Tri Ratna School ★ ★ ★ ★ ★ 8 Jl. Talib I Krukut, Taman Sari, West Jakarta City, Jakarta 11140, Indonesia Kaplan BSD ★ ★ ★ ★ ★ 8 BSD Junction P1 Floor, Jl. Pahlawan Seribu Lengkong Wetan, Tangerang, Kota Tangerang Selatan, Banten 15322, Indonesia Law Offices of WIRIADINATA & SALEH ★ ★ ★ ★ ★ 3 Graha CIMB Niaga, 26th Floor, Jl. Jenderal Sudirman 58, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190, Indonesia Soto Mie Bogor Mang Giman ★ ★ ★ ★ ★ 8 Jl. Pahlawan Revolusi Pd. Bambu, Kec. Duren Sawit, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13430, Indonesia Nusa Jaya Teknik ★ ★ ★ ★ ★ 4 No. 001/006, Jl. Cendrawasih Raya Cengkareng Bar., Kecamatan Cengkareng, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11730, Indonesia Toko Aksesoris Online ★ ★ ★ ★ ★ 1 Ruko Sentra Latumenten, Jl. Prof. Dr. Latumeten Jelambar Baru, Grogol petamburan, West Jakarta City, Jakarta 11460, Indonesia Distributor Agen Nasa Jakarta ★ ★ ★ ★ ★ 7 Jl. Jelambar Utama 4 H, Jelambar, Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11460, Indonesia

Andabisa menghubungi Galeri Indosat Ooredo - Alam Sutera lewat telepon menggunakan nomor (021) 54388888. Galeri Indosat Ooredo - Alam Sutera Jalan Jalur Sutera Barat No.16 Lt. 1 Unit., Panunggangan Timur, Pinang, Panunggangan Tim., Pinang, Kota Tangerang, Banten 15143. Serpong, Jawa Barat. Petunjuk Arah. Keterangan Bisnis. Galeri Indosat SERANG – Indosat Ooredoo menggandeng Erajaya Group dengan membuka gerai baru di wilayah Tangerang Selatan. Head of Sales Botabek Indosat Ooredoo, Eric Danari mengatakan gerai Indosat Ooredoo ke-5 tersebut berada di lantai 1 Bintaro Xchange Mall, Bintaro, Kota Tangsel.”Untuk di Tangerang sendiri, kami sudah membuka beberapa gerai, antara lain di TangCity Mal, SMS Mal, dan Mall Alam Sutera,” kata Eric, Selasa 7/11.Dia menjelaskan, pembukaan gerai baru ini merupakan salah satu upaya Indosat Ooredoo untuk lebih mendekatkan diri dengan pelanggan dalam menghadirkan layanan telekomunikasi secara menyeluruh di tempat-tempat strategis dan mudah Indosat Ooredoo tampil dengan mengusung konsep ”Full Services” dengan menghadirkan berbagai kemudahan dalam menyediakan layanan telekomunikasi dan handphone terbaru dari berbagai merek.”Di gerai ini pengunjung dan pelanggan juga dapat memilih aneka smartphone yang dibundling dengan harga terjangkau melalui paket data dan promo menarik lainnya,” informasi, selama promosi pembukaan gerai ke-5 beragam program menarik ditawarkan. Di antaranya setiap pembelian minimal Rp25 ribu akan mendapatkan merchandise menarik dan potongan diskon untuk pembelian smartphone pada jam-jam gerai Indosat Ooredoo ke-5 ini, diawali dengan pemotongan pita dan tumpeng. Sedangkan untuk memeriahkan, sekaligus menghibur pengunjung mal, Indosat Ooredoo menghadirkan penyanyi Anji yang membawakan beberapa lagu hit dan pertunjukan seni Barongsai. ADE M/RBG LeopardWisnu Kumala terdakwa kasus peledakan bom di Mall Alam Sutera, Kota Tangerang, Banten dituntut Jaksa Penuntut Umum (JPU) dengan 10 tahun kurungan penjara, Gerai Indosat Tangerang – Indosat adalah salah satu penyedia jasa jaringan telekomunikasi di Indonesia. Menurut data, Indosat memiliki pangsa pasar lebih dari 50 juta pengguna di Indonesia. Indosat salah satu provider yang dimiliki swasta dengan pangsa pasar besar di Indonesia Baca Juga Gerai Indosat Bogor Inovasi berkelanjutan dari indosat dalam hal pemasaran, kualitas jaringan, dan pelayanan tentu menjadi faktor kuat perusahaan ini terus beroperasi hingga saat ini. Meski sebenarnya, perjalanan indosat sejak didirikan tahun 1967 tidaklah mudah. Indosat sempat beberapa kali berganti kepemilikan hingga saat ini dimiliki oleh perusahaan asal Qatar, Ooredoo Asia Pte. Ltd Baca Juga Gerai Indosat Depok Salah satu pengembangan yang terus dilakukan oleh Indosat adalah penyediaan gerai pelayanan atau service center di seluruh Indonesia. Salah satunya di Tangerang yang sering dikenal dengan Kantor atau Galeri atau Gerai Indosat Tangerang. Hal ini mengingat jaringan telekomunikasi terutama jaringan internet saat ini seperti sudah menjadi makanan sehari-hari. Rawan akan gangguan baik gangguan kecil hingga gangguan yang susah untuk diatasi pengguna secara mandiri. Pada kesempatan kali ini, kami akan menyajikan informasi mengenai kantor galeri Indosat Tangerang. Kami lengkapi dengan informasi jam buka dan tutup operasional serta nomor telepon. Berikut informasi selengkapnya Gerai Indosat Alam Sutera Mall Alamat Jalan Jalur Sutera Barat kav. 16, Pinang, Alam Sutera, Tangerang, Banten, Unit Toko FF – 01-12, Unit Toko FF- 01-12 A Jam Operasional Menyesuaikan operational Mall Gerai Indosat Karawaci Alamat Supermal Karawaci E-Center 105 Boulevard Diponegoro, Lippo Karawaci 1200, Tangerang, Banten, LG PC12, LG PC19 E- Center Supermall Karawaci Jam Operasional Menyesuaikan operasional Mal Gerai Indosat Summarecon Mall Serpong Alamat Summarecon Mall Serpong, Lantai 2 nomor 2F No 241 Jalan Boulevard Gading Serpong, Sentra Gading Serpong, Pakulonan Barat, Kelapa Dua, Tangerang, Banten Jam Operasional Menyesuaikan operasional Mal Gerai Indosat Tangerang City Mal Alamat Tangerang City Mall, LG Floor Jalan Jend. Sudirman No. 1, Babakan, Tangerang, Babakan, Kec. Tangerang, Kota Tangerang, Banten 15117 Jam Operasional Menyesuaikan operasional Mal Gerai Indosat Bintaro Exchange Mall Alamat Unit 427 1st floor, Boulevard Bintaro Jaya Blok. O-2, Bintaro Jaya Sektor VII, Pondok Jaya, Pondok Aren, Pondok Jaya, Pd. Jaya, Pd. Aren, Tangerang, Banten 15227 Jam Operasional Menyesuaikan operasional Mal Gerai Indosat Pamulang Square Alamat Pemulang Square Jalan Siliwangi, Pemulang Baru, Kota Tanggerang Selatan, Banten 15417 Jam Operasional Menyesuaikan operasional Mal Gerai Indosat Cikupa Alamat Ruko Citra Raya Blok F01/20R Cikupa Jam Operasional Setiap hari senin sampai sabtu pukul – Gerai Indosat Bintaro Plaza Alamat Jalan Bintaro Utama, Sektor 3A unit T10-11 Bintaro Jaya, Kota Tangerang Selatan 15225 Jam Operasional Setiap hari pukul – Untuk memastikan informasi dan data terbaru, Anda bisa pantau juga pembaharuan data di aplikasi myIM3. Melalui aplikasi tersebut, Anda bisa mendapatkan informasi terbaru mengenai Gerai Indosat yang ada di seluruh Indonesia. Hal ini karena kami juga memiliki keterbatasan dalam memperbaharui informasi yang berubah secara mendadak. Meski kami senantiasa berkomitmen untuk memperbaharui informasi secara berkala. Selain menggunakan aplikasi myIM3, Anda juga bisa melakukan telepon ke call center Indosat Ooredoo di nomor 185 Baca Juga Gerai Indosat Bekasi Demikianlah sajian kami mengenai Daftar Alamat Kantor / Galeri / Gerai Indosat Tangerang. Semoga sajian ini bermanfaat bagi Anda yang membutuhkan Dengan semangat Hari Kemerdekaan Indonesia yang ke-76, Indosat Ooredoo berkomitmen untuk memberdayakan generasi muda Indonesia untuk menyalurkan bakat digital mereka dan mendukung Indonesia menjadi pusat kekuatan digital di kawasan. Melalui program CSR di pilar pendidikan, Indosat Ooredoo Digital Camp (IDCamp), Indosat Ooredoo sebagai perusahaan telekomunikasi digital Kantor pusat dari Galeri / Gerai Indosat untuk wilayah Kabupaten Tangerang provinsi Banten. Kantor Indosat ini melayanani berbagai kebutuhan pelanggan Indosat, diantaranya penggantian kartu sim yang hilang, pembelian paket internet data, pemblokir kartu atau nomor, hingga pengisia ulang itu gerai ini dapat membantu untuk cek kuota indosat im3 ooredoo dan cek pulsa, atau bisa juga langsung dari HP, cara cek kuota indosat dari HP dapat dilakukan via *363. Untuk pengisian paket internet indosat, terdapat banyak pilihan yang juga disedian pada gerai ini. Belum ada gambar galeri. Dimana alamat Galeri Indosat Kabupaten Tangerang? Galeri Indosat Kabupaten Tangerang beralamat di Mall Alam Sutera Unit Toko FF- 01-12 A, Jl. Jalur Sutera Barat kav. 16, Pinang, Alam Sutera, Panunggangan Tim., Pinang, Kota Tangerang, Banten 15143, Indonesia. Berapa kontak nomor telepon Galeri Indosat Kabupaten Tangerang? Galeri Indosat Kabupaten Tangerang dapat dihubungi melalui kontak nomor telepon 021 54388888 Apa alamat URL website Galeri Indosat Kabupaten Tangerang? Website Galeri Indosat Kabupaten Tangerang dapat di akses online melalui

CustomerService Indosat: (021) 54388888 Ooredoo Tangerang Gerai Indosat Ooredoo juga dapat ditemui di Tangerang City Mall, LG Floor, Jalan Jend. Sudirman No. 1, Babakan, Tangerang, Babakan, Kec. Tangerang, Kota Tangerang, Banten 15117 See PT Indosat Ooredoo, Tangerang, on the mapHow to get to PT Indosat Ooredoo by Bus?Click on the Bus route to see step by step directions with maps, line arrival times and updated time stations near PT Indosat Ooredoo in TangerangStation NameDistanceJalan Gading Serpong Boulevard 143 min walkJalan Gading Serpong Boulevard 19398 min walkSummarecon Mal Serpong12 min walkJalan Mohammad Tamrin 116 min walkInstant Drop Off Summarecon Mal Serpong18 min walkBus lines to PT Indosat Ooredoo in TangerangLine NameDirectionR19Terminal CibodasVIEWR06BKelapa DuaVIEWJAC SUMMARECON SERPONGScientia Square ParkVIEWTANGERANG - BOGORTangerangVIEWTRANSJABODETABEK BEKASI TIMUR - PORIS TANGERANGPoris PlawadVIEWTRANSJABODETABEK CIKARANG - PORIS TANGERANGPoris PlawadVIEWR03APasar AnyarVIEWAC117Tangerang Poris PlawadVIEWJRC SMSSummarecon Mal Serpong - Mal CiputraVIEWJRC SMSSummarecon Mal Serpong - Kelapa GadingVIEWJRC SUMMARECON SERPONGScientia Square Park - MRT Lebak BulusVIEWQuestions & AnswersWhat are the closest stations to PT Indosat Ooredoo?The closest stations to PT Indosat Ooredoo areJalan Gading Serpong Boulevard 14 is 161 meters away, 3 min Gading Serpong Boulevard 1939 is 606 meters away, 8 min Mal Serpong is 895 meters away, 12 min Mohammad Tamrin 1 is 1195 meters away, 16 min Drop Off Summarecon Mal Serpong is 1326 meters away, 18 min Bus lines stop near PT Indosat Ooredoo?These Bus lines stop near PT Indosat OoredooAC117, B04, B07, JAC SUMMARECON SERPONG, R19, TRANSJABODETABEK BEKASI TIMUR - PORIS TANGERANG How far is the bus stop from PT Indosat Ooredoo in Tangerang? The nearest bus stop to PT Indosat Ooredoo in Tangerang is a 3 min walk away. What’s the nearest bus stop to PT Indosat Ooredoo in Tangerang? The Jalan Gading Serpong Boulevard 14 stop is the nearest one to PT Indosat Ooredoo in time is the first Bus to PT Indosat Ooredoo in Tangerang?The R19 is the first Bus that goes to PT Indosat Ooredoo in Tangerang. It stops nearby at 500 time is the last Bus to PT Indosat Ooredoo in Tangerang?The TANGERANG - BOGOR is the last Bus that goes to PT Indosat Ooredoo in Tangerang. It stops nearby at 1218 much is the Bus fare to PT Indosat Ooredoo?The Bus fare to PT Indosat Ooredoo costs about - PT Indosat Ooredoo, Tangerang, on the mapPublic Transit to PT Indosat Ooredoo in TangerangWondering how to get to PT Indosat Ooredoo in Tangerang, Indonesia? Moovit helps you find the best way to get to PT Indosat Ooredoo with step-by-step directions from the nearest public transit provides free maps and live directions to help you navigate through your city. View schedules, routes, timetables, and find out how long does it take to get to PT Indosat Ooredoo in real for the nearest stop or station to PT Indosat Ooredoo? Check out this list of stops closest to your destination Jalan Gading Serpong Boulevard 14; Jalan Gading Serpong Boulevard 1939; Summarecon Mal Serpong; Jalan Mohammad Tamrin 1; Instant Drop Off Summarecon Mal SUMMARECON SERPONGR19TRANSJABODETABEK BEKASI TIMUR - PORIS TANGERANGWant to see if there’s another route that gets you there at an earlier time? Moovit helps you find alternative routes or times. Get directions from and directions to PT Indosat Ooredoo easily from the Moovit App or make riding to PT Indosat Ooredoo easy, which is why over million users, including users in Tangerang, trust Moovit as the best app for public transit. You don’t need to download an individual bus app or train app, Moovit is your all-in-one transit app that helps you find the best bus time or train time information on prices of Bus, costs and ride fares to PT Indosat Ooredoo, please check the Moovit the app to navigate to popular places including to the airport, hospital, stadium, grocery store, mall, coffee shop, school, college, and Indosat Ooredoo, TangerangAttractions near PT Indosat OoredooGaem BullToko Mekar JayaMartabak MickeyKorean BorngaAuto 2000Springbed RomanceBornga Original Korean TasteMinang BersaudaraSate Taichan Pedas JontorJangwon Korean RestaurantWm Original Korean TasteKopdar Vloc Tangerang RayaMandiri JayaHana MarketSate - Sop Kaki Kambing RoxiSerpong ExclusiveMA la You Farma 473InkspotD'tonesPublic transit lines with stations closest to PT Indosat Ooredoo in TangerangBus lines with stations closest to PT Indosat Ooredoo in TangerangLast updated on February 15, 2023

ErafoneAndroid Nation - Mall @ Alam Sutera Share Retail & Shopping Electronic Alam Sutera, Tangerang, Pakulonan, Tangerang Selatan, Kota Tangerang Selatan, Banten 15235, Tangerang Selatan, Banten, 15235. Detail.

Business challenge As digital alters consumer behavior across Indonesia, the telecom industry needs to transform to stay competitive. Indosat Ooredoo commonly referred to as Indosat wanted to provide the best customer experience. However, its traditional systems were hampering agent productivity, leading to poor customer experience. Business challenge story Indonesia is among the fastest developing telecommunications market in the world, driven by growth in both mobile and fixed broadband subscriptions. It’s a thriving mobile market with five large network operators and the overall market is underpinned by strong economic fundamentals. Expanded coverage, greater affordability, service improvements, increased data usage and smartphone penetration are the main drivers of growth in Indonesia’s telecom sector and internet usage. In the last few years Indonesia has emerged as the global leader of online shopping with over 86 percent and 76 percent of internet users in Indonesia having made purchases on eCommerce and mCommerce platforms respectively. The average time spent by an Indonesian daily on social media has surpassed the global average, with the Indonesian average being the fourth highest. The Indonesian economy is on its way to be driven strongly by digital technologies and experiences. The digital age has the potential to transform every facet of daily life, from reshaping how people make choices, enhancing customer experiences, and developing new business models to optimizing value chains for unprecedented levels of efficiency. To win in a digital age, Indonesian businesses must reinvent themselves to cater to the digital audience and their experience across digital platforms. Indosat, one of the largest telco services and network providers in Indonesia, offers cellular, fixed data, wireless broadband and fixed voice IDD, fixed wireless, landline services. As a part of its digital transformation vision, Indosat aspires to provide customers with the best possible digital experience through its contact center. “It’s an experience economy, we are not only competing with other telco players but against the experience I deliver to my customers”, says Philip Joseph, Senior Vice President, Customer Experience and Service Operations. “When we undertook the digital transformation journey two years back, one of the objectives was to be recognized as a leading digital telco in Indonesia. During the journey we realized that we had a lot of traditional systems within the IT architecture. Now, we want to embed digital into our strategy and transform our contact center and differentiate on design and agility to become an Omni channel engagement link to the online and offline worlds. This would enable Indosat to move away from a typical traditional transactional contact center into an engagement hub with a more complete “know a customer” approach and provide the next generation user experiences which is more personalized, interconnected, fun, fast, and seamless”, explains Philip Joseph. To cater to the evolving needs of the digital ecosystem Indosat partnered with IBM to envision the following opportunities for its contact center transformation Scalability - Scale up the contact center operations and make it future proof to support the growing digital ecosystem in Indonesia Customer experience – Ensure best in class customer experience through creative digital experience that would allow quick and correct resolution and empower customers with support communities Agent productivity – Improve agent efficiency by providing a unified system that could integrate data that was scattered across different channels and systems and made it difficult for agents to address customer issues and queries promptly Performance and Reporting – Provide clear visibility of agent workload and performance through dashboards and reports respectively to enable self-analysis and optimal allocation of the load to available agents With these objectives, Indosat embarked on a journey to transform its Salesforce platform to be more intuitive and integrated while allowing agents to finish their tasks with the click of a button. This would enable agents to focus on customer service rather than managing systems. Philip Joseph elaborates, “Our agent user interface and business processes were not intuitive. Agents had to copy-paste information, retype and do a lot of tasks manually. Data was scattered across different channels and systems that made it difficult for agents to address the customer issues and queries promptly. We wanted to create a user interface that is seamless, easy and requires minimal hand-eye movement to work comfortably. This would bring in efficiency and reduce our customer handling time from 5 minutes to around 2 - 3 minutes, which is the industry standard and also improve the customer experience.” Transformation Story After a thorough review of multiple players, Indosat selected IBM to digitally transform its Salesforce system because of its strong capabilities around Salesforce, deep industry experience and technology expertise. “When we first talked about dealing with digital, we didn’t want to take a step forward, we wanted to take a leapfrog approach. We wanted to move away from a transactional contact center to a know-a-customer contact center. That is why we set on this journey with IBM to develop an Integrated Digital Contact Center”, recalls Philip. The IBM team used the IBM Salesforce Garage model that brought additional speed and scale to the global consulting approach. Bluewolf’s deep expertise, strategy and delivery capabilities in Salesforce were combined with IBM’s leadership in cognitive and design thinking to drive digital transformation. As a part of the project, IBM executed the following activities Made improvements in case management, knowledge management, service console layout, live agent feature and reporting that helped increase the agent productivity Developed help portal and community forum for better resolution quality, faster handling and resolution time Implemented an end-to-end case management capability in Salesforce with seamless integration with a traditional CRM system Implemented a centralized knowledge management system in Salesforce that could be integrated to another system The project was delivered using the 3T Bluewolf methodology that covers three phases – Translate, Transform and Transcend. The translate phase was focused on defining the as-is processes and envisioning the to-be stage. Using the Design Thinking process IBM team worked closely with Indosat’s business team, agents, IT team and operations team to conduct user interviews, contextual inquiries and ecosystem study that helped define the key user pain points. Taking these insights, IBM team defined user personas and to-be stage that included seamless and easy user interfaces, creative digital customer experiences, support communities and single-source content management. The transform phase was the build phase comprising multiple sprints of building and testing the new system. IBM team enabled the system to have omnichannel capabilities Chat, Pipeline - WhatsApp, Email, Call, Social channels and auto allocation of work to agents based on load and channel. Along with UI simplification and multiple integrations, it also provided a dashboard to show real-time agent productivity for call center supervisors and agents. The solution was then deployed as a part of the Transcend phase, followed by user testing and post go-live support. The solution went live in two phases, drop I March 2020 and drop II May 2020. The decision to go live during the pandemic was a strategic but a bold move as drop I coincided with the start of the pandemic across Asia while drop II was at the peak of the pandemic. If the team hadn’t gone live during the pandemic, they would have risked an impact on consumer experience through the contact center as they expected a rise in digital users due to the pandemic. During this period, close to 75% of agents had to be deployed to work from home and Indosat experienced a close to a 100% increase in contact center interactions. Handling this using the existing systems would have been a nightmare but with the new integrated digital contact center, agents were able to easily resolve customer queries through a unified user interface with just one screen compared to 7-8 other additional systems or tools which they used to handle before. Results Story “Understanding how consumers today are adopting and using technology is key to understanding the magnitude of change that is upon us today, because the consumer behaviors have changed drastically in 2020 to become more digital, more social , more mobile and more engaging” says Philip. The newly developed integrated digital contact center reflects this evolving change through an intuitive system that is helping service agents provide the best possible experience to the subscribers, more efficiently. The customer dashboard is now seamless and has all the information available at the click of a button which has helped reduce Average Handling Time to 50% of pre-deployment numbers. Some of the key features of the integrated digital contact center include Co browsing functionality, allows the agent to access customers’ details in one place in real-time, view their milestones, total case handling time and perform a quick health check on top ten issues. Knowledge management feature, using which the agent can easily search different articles for developing a deeper understanding of their work Community portal, through which customers can participate in discussions, view conversations and read knowledge articles. These features have ensured better resolution quality, faster handling and resolution time, which has increased customer loyalty and stickiness. Prospect customers can also read the knowledge article and give likes on the article using the portal. Self-help portal has allowed customers to login, raise new complaints, complete operations and additionally view a profile, billing, quota and package details Centralized feed added to consolidate Google play store customer reactions and comments “There were two key pillars to our customer experience strategy when we embarked on this project, one was memorable customer experiences and the second was empowered customers. Now through this modern contact center, we are able to create positive moments through the customer journey across various touchpoints, delivering memorable customer experiences. We are also empowering customers by ensuring that the digital experience is seamlessly combined with an omnichannel approach” explains Philip. With the new unified system, the agents are able to help customers quickly with richer information. The Average Speed of Answer ASA has reduced to 9% of pre-deployment numbers, a 90% reduction. With improved customer satisfaction, the positive CSAT scores 75 and 100 have also increased by 10% post the deployment. Similarly, the negative CSAT scores 0 and 25 have decreased by 18%. “Customer experience is going to be the new game-changer. Partners like IBM and companies like us must work together and co-exist. You cannot have a strong digital strategy without a very strong partner who is going to enable your digital strategy. IBM is someone who knows us very well and works very closely with us. When we went to the drawing board for the integrated digital contact center project we knew IBM was a perfect match because not only they were our IT partners in the ecosystem but also because of their experience in working with companies which are as old as us and having traditional systems similar to ours. IBM came up with systems and practices that were innovative and more robust, they were able to jumpstart the project, which is what we needed, and to do that during the critical period of the pandemic was outstanding!” concludes Philip Joseph. Indosat Ooredoo Founded in 1967, Indosat Ooredoo commonly referred to as Indosat is one of the largest telco services and network providers in Indonesia. It is a listed company with over 4000 employees. With around million subscribers by end of 2019, the company offers cellular, fixed data, wireless broadband and fixed voice IDD, fixed wireless, landline services. Indosat has invested to expand the 4G network coverage and improve performance. These steps have contributed to an increase in Indosat’s subscriber base and data traffic volume. Going forward, the company aims to continue playing a leading role in Indonesia’s digital ecosystem and deliver further improvements in service quality and customer experience that can create more value for stakeholders.

Samsung- Mall @ Alam Sutera Share Retail & Shopping Electronic Mall Alam Sutera, Jl. Jalur Sutera Bar. No.16, Panunggangan Tim., Pinang, Kota Tangerang, Banten 15143, Tangerang, Banten, 15143. Detail. No Telepon (021) 30449117. Jenis Pembayaran-Tersedia Wifi Tidak Tersedia . Jenis Hidangan-

Alamat Gerai Indosat Tangerang Banten dan No Telp Alamat Gerai Indosat Ruko Graha Marcella Alamat Ruko Graha Marcella No. 3J, Jl. Bintaro Utama Sektor 3A, Pondok Karya, Pondok Aren, Tangerang, Banten 15221 No Telepon 021 5438 8888 Jam Buka Senin-Sabtu, Minggu Tutup Alamat Gerai Indosat Alam Sutera Mall Alamat Alam Sutera Mall, Jl. Jalur Sutera Barat Kav. 16 Unit Toko FF No. 1-12A, Panunggangan Timur, Pinang, Tangerang, Banten 15143 No Telepon 021 5438 8888 Jam Buka Setiap Hari Alamat Gerai Indosat Supermall Karawaci Alamat Supermall Karawaci E-Center, Blik E6 PC 12, Jl. Boulevard Diponegoro No. 105, Bencongan, Cibodas, Tangerang, Banten 15138 No Telepon 021 5438 8888 Jam Buka Setiap Hari Alamat Gerai Indosat Summarecon Mall Serpong Alamat Summarecon Mall Serpong Lt. 2 No. Blok 2F No. 241, Jl. Boulevard Gading Serpong , Sentra Gading Serpong, Pakulonan Barat, Kelapa Dua, Tangerang, Banten 15810 No Telepon 021 5460 8888 / 021 5438 8888 Jam Buka Setiap Hari

KabidKedaruratan dan Logistik BPBD Kota Tangerang A Ghufron Falfeli membenarkan adanya kepulan asap tersebut MagicalGarden - Mall @ Alam Sutera terletak di Kota Tangerang, Banten. Perusahaan ini bekerja di industri berikut: Taman bermain. Industri Olahraga & Aktivitas » Taman bermain. Kota Tangerang, Banten. New Jasmine park 2,8 km. Timezone Play - Summarecon Mal Serpong 3,4 km. Bravo 3,72 km. Monkey Land 3,78 km. Cipondoh Camat

Alamatlokasi : Mall Alam Sutera (Mall Alam Sutera Lt.1), Tangerang, Banten, Indonesia + − Leaflet | © OpenStreetMap contributors Deskripsi Galeri Kontak Gerai Indosat merupakan salah satu kantor Indosat di Kota Tangerang yang menyediakan layanan terkait produk-produk Indosat.